Terms & Conditions
1. Introduction
These Terms and Conditions govern the provision of physiotherapy, sports massage, rehabilitation, and related services by Fletcher Health and Performance Physiotherapy ("we", "our", "us"). By booking an appointment, purchasing a service, or using our website, you agree to be bound by these Terms and Conditions.
2. Services
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We provide physiotherapy assessments, treatment, sports massage, rehabilitation programmes, exercise prescription, health and wellbeing advice, and other related services.
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All services are provided by suitably qualified practitioners and are tailored to the individual needs of each client.
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3. Appointments and Bookings
Appointments may be booked online, by telephone, email, or other approved booking methods.
By booking an appointment, you confirm that:
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The information you provide is accurate and complete.
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You are aged 18 years or over, or have parental/guardian consent.
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You understand the nature of the services being provided.
We reserve the right to refuse or cancel appointments where necessary.
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4. Fees and Payment
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Fees for services are displayed on our website or communicated at the time of booking.
Payment is due at the time of treatment unless otherwise agreed in writing.
We accept payment by methods specified on our website.
Failure to pay may result in cancellation of future appointments and recovery action where appropriate.
5. Cancellation and Missed Appointment Policy
We require a minimum of 24 hours' notice for appointment cancellations or rescheduling.
Where less than 24 hours' notice is provided, the following may apply:
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Cancellations with less than 12 hours' notice may be charged up to 100% of the appointment fee.
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Failure to attend an appointment without notice ("Did Not Attend") may be charged at the full appointment fee.
Exceptions may be considered in cases of emergency or exceptional circumstances at our discretion.
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6. Health Information
Clients must provide accurate and up-to-date information regarding their medical history, medications, injuries, symptoms, and any other relevant health information.
Failure to disclose relevant information may affect the suitability and effectiveness of treatment and may increase the risk of adverse outcomes.
We reserve the right to refuse treatment if we believe it is not clinically appropriate or safe.
7. Consent to Treatment
By attending an appointment, you consent to assessment and treatment after appropriate explanation from your practitioner.
You have the right to ask questions and may withdraw consent at any time.
Specific consent may be required for certain treatments or procedures.
8. Treatment Outcomes
While we aim to provide high-quality, evidence-based care, no guarantees can be made regarding treatment outcomes.
Recovery times and results vary between individuals and depend on many factors, including adherence to rehabilitation programmes and underlying health conditions.
9. Exercise Programmes and Advice
Any exercises, rehabilitation plans, or advice provided are intended for the named client only.
Clients undertake exercises at their own risk and should stop immediately if they experience significant pain, dizziness, or other concerning symptoms.
If symptoms worsen, clients should seek medical advice and contact their practitioner.
10. Sports Massage Services
Sports massage may involve temporary discomfort, soreness, bruising, or fatigue following treatment.
Clients are responsible for informing the practitioner of any injuries, medical conditions, allergies, or contraindications prior to treatment.
11. Client Conduct
We are committed to providing a safe and respectful environment.
Abusive, threatening, discriminatory, aggressive, or inappropriate behaviour towards staff or other clients will not be tolerated and may
result in immediate termination of services.
12. Confidentiality
All client information is handled in accordance with applicable data protection legislation, including the UK General Data Protection
Regulation (UK GDPR) and the Data Protection Act 2018.
Information will only be shared where:
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Consent has been provided.
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It is required for clinical purposes.
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There is a legal or safeguarding obligation to do so.
13. Website Use
The content on this website is provided for general information purposes only and does not constitute medical advice.
Users should not rely solely on website content when making healthcare decisions and should seek professional assessment where appropriate.
14. Limitation of Liability
Nothing in these Terms and Conditions excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
Subject to the above, our liability shall be limited to the amount paid for the relevant service.
We shall not be liable for indirect, consequential, or economic losses arising from the use of our services or website.
15. Complaints
We aim to provide a high standard of service. If you are dissatisfied, please contact us directly so that we can investigate and resolve your concerns promptly.
Complaints should be submitted in writing to:
16. Changes to These Terms
We reserve the right to amend these Terms and Conditions at any time.
The latest version will always be available on our website and will apply from the date of publication.
17. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information
Fletcher Health and Performance Physiotherapy
Email: fletcherhpp@gmail.com
Telephone: 07498587390
Website: www.fletcherhpp.com